Contact
7 sections, in plain language
Talk to the studio
Drynso support is run by people who know the set, the credits and the checkout. One address covers everything: [email protected].
What to write about
Questions about a render that looks wrong or failed; a payment, a receipt or an invoice; a refund of unused credits; deleting your account or your data; reporting content that breaks the Acceptable Use Policy; or anything else about Drynso.
How to get a fast answer
Write from the email address on your account, so we can find it straight away. If the question is about a specific shot, include the date and the model you used, and paste the brief if you still have it. If it is about a payment, include the date and the amount as shown on your statement. Never send us your full card number or your password — we will never ask for them.
When we reply
We answer within one business day, usually sooner. Refund requests and account deletions are confirmed by email once they are done.
Before you dispute a charge
If something on your card statement looks unfamiliar, write to [email protected] first. Most questions are settled in a single reply, and a dispute takes much longer for everyone.
Reporting abuse
If you find content made with Drynso that should not exist — infringing material, impersonation, anything illegal — send the details to the same address. Reports are read by a person and handled as a priority.
One thread
Every reply comes from [email protected], so the whole conversation stays in one email thread you can come back to later.