Refunds Policy
7 sections, in plain language
Failed shots cost nothing
If a render fails — the model provider returns an error, times out or rejects the brief — the credits for that shot return to your balance automatically. You do not need to ask, and you can see the refund line in your billing history.
Unused credits, within 14 days
Purchased credits you have not spent can be refunded to the card or wallet you paid with. Email [email protected] from your account address within 14 days of the purchase and tell us which purchase you mean. If part of a pack has been used, the unused purchased credits are refunded in proportion.
What cannot be refunded
Credits already spent on renders that completed — the shot was delivered to your library, whether or not it made the final cut. Bonus credits included with larger packs and any promotional credits, which have no cash value. Purchases older than 14 days, except where the law where you live says otherwise.
A shot that came out wrong
AI renders vary from take to take, and a completed render is not refundable just because a different angle or light would have suited the listing better. If an output is clearly broken — a corrupted file, a blank frame, a clip that will not play — write to us with the date and model and we will look at it and return the credits where the fault is ours or the provider's.
How refunds are paid
Approved refunds go back to the original payment method, in the currency you paid in. Banks usually show them within 5–10 business days. Refunded credits are removed from your balance at the same time.
Chargebacks
Please write to [email protected] before disputing a charge with your bank; most issues are resolved in one reply.
Your rights
Your statutory rights as a consumer are not affected by this policy.